In this article we will discuss about the penalties under consumer protection rights and the available to consumers in their nature and scope. Whether these provisions were effective to the consumer. INTRODUCTION A person in their day to day does a lot of work in that one of it is buying things, going to hotel,…
What are the voluntary and mandatory standards? Standards establish particular requirements, and published documents designed to maximize the products’ specifications, reliability, material and service. These standards are designed to safeguard consumer health and safety, simplify product compatibility, and increase peed in the market. Standards are divided into two voluntary and mandatory standards. Voluntary standards are…
Need for Evolution The origin of the consumer movement began in the 1960s which began as an interest in protecting the interest of the consumers and promoting unfair trade practices such as hoarding, black marketing and adulteration. the market where the activities of exchange are taking place makes the consumer an essential link to the…
INTRODUCTION “Anyone who sleeps over his rights is bound to suffer and the law leans in favor of those who are alert and vigilant” rightly said by the hon’ble Srinagar HC. As we are aware that every remedy may it be criminal or civil is barred by the law of limitation. Even equality must be…
INTRODUCTION PACKAGING MEANING Packaging is the process of designing and developing a suitable package for enclosing and holding the product to cover and secure the product. The focus of packaging is on the appearance, presentation and first impression of the product. Packaging may be in the form of a container, wrapper, box, tube, plastic bottle,…
All business operations are centered on the customer. It is believed that the consumer is the king of the market in the current world. Business operations are conducted to fulfill consumer demands. A business is entirely dependent on its customers, both for survival and for expansion. Right now, the consumer is prioritized above everything else,…
Your customer care representatives must be able to manage issues and complaints from customers successfully. Even though delivering excellent service throughout the sales process is advantageous, clients who do complain and have their issues successfully resolved frequently build a deep emotional bond with a company. According to ISO, customer satisfaction ensures that goods and services…
What is hallmarking? Hallmarking had a long history dating back to 1300 A.D. introduced by the Britishers and gradually progressed to the Hallmarking Act 1973. The term refers to the mark which is imprinted on a precious metal namely gold, silver, platinum or palladium. The mark shows that the piece of metal has been independently…
Customer complaint behaviour describes a course of action whereby a person complains about a good or service to the vendor or another person they consider to be influential. The service sector, which depends on customers’ retention and satisfaction, must take consumer complaints seriously. The idea, which enables a business to manage and analyse its connections…
What is BIS? BIS or the Bureau of Indian Standards is a national statutory body governed by the Act of 2016. BIS covers the standardization process in the food and other related products industry in India. The body has been identified as the ‘National Standards Body of India’ which is regulated under the Ministry of…
