Introduction The Consumer Protection Act, 2019 has expanded consumer rights in areas such as e-commerce portals, online sales, direct selling, and multi-level marketing. Additionally, newly developed concepts such as ‘product liability’ and ‘unfair contracts’ have been established to reinforce and safeguard consumers’ interests. Section 10(1) of Chapter III of the Act establishes a ‘Central Consumer…
Introduction An individual who buys products or services for private use is a consumer. Consumers do not include anybody who receives products or services for free, makes purchases for business purposes, or who receives service as an employer under a service contract. With the advancement of technological platforms and the proliferation of supply sources, customers…
Facts of the case The case involved the appellant’s hiring purchase of a secondhand vehicle. The respondent’s insurance company supplied vehicle insurance. On one of his journeys, a passenger requested that he pull over and give him a lift. As soon as he came to a halt, the passenger attacked the driver and took the…
Facts of the case National Insurance Company Ltd. v. Hindustan Safety Glassworks Ltd. & Anr.(1) is a case that is mostly about consumer rights and power. Every person is a consumer in some capacity, and hence the relevance of an act dealing with the subject is immense. The Consumer Protection Act, 1986 addresses particular concerns…
CONSUMER DEFINITION In oxford dictionary, a consumer is defined as a “purchase of goods or services”. In black’s law dictionary, it is explained to mean “one who consumes. Individuals who purchase, use, maintain and dispose of produces and services. According to Section 2(1) d, of the act, “consumer” means any person who- Buy any goods…
Introduction: The digital era has brought with it a new era of commerce and digital branding, as well as a new set of customer expectations. Digitization has enabled easy access, a large range of selections, efficient payment systems, improved services, and purchase at one’s leisure. However, along with the expansion came new concerns in terms…
Consumer Protection Act came into existence with object to provide speedy relief to breach of trust or negligence. Some important cases that hold relevance in case of consumer disputes are as follows: Manjeet Singh Vs. National Insurance Company Ltd. & Anr: In the present case, the appellant had purchased a second hand truck under a…
Unfair Trade Practice is defined by Section 36A of the Monopolies and Restrictive Trade Practices Act, 1969 (MRTP Act), as “A trade practice, which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any services adopts any unfair method or unfair or deceptive practice including oral,…
The Consumer Protection Act of 2019 establishes a three-tier quasi-judicial system for resolving consumer complaints, which includes:- District Commissions: The District Commission can entertain cases where consideration of the goods purchased is only up to one crore rupees and does not exceed that limit State Commissions: The State Commission can entertain cases that have the…
The law relating to consumer protection is not an innovation of the modern times. The people of ancient times were also aware of the need for protection of consumer interests. Regulations against adulterated food and false weights and measures are said to have prevailed in ancient times. For example: Old Testament, the code of Hamurabi,…
