THE CONSUMER PROTECTION ACT, 2019: KEY FEATURES AND HIGHLIGHTS

Introduction The Consumer Protection Act, 2019 (the Act) received the President’s assent on 9 August 2019 which has replaced the Consumer Protection Act, 1986. The Act aims at protecting and strengthening the rights of the consumers by establishing authorities, imposing strict liabilities and penalties on product manufacturers, electronic service providers, misleading advertisers, and by providing…

CONSUMER LAW

Consumer rights are the rights given to a “consumer” to protect him/her from being cheated by salesman/manufacturer. Consumer protection laws are designed to ensure fair trade competition and the free flow of truthful information in the marketplace. The eight consumer rights are: The right to satisfaction of basic needs – to have access to basic, essential goods…